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Making an Initial Appointment

If you are interested in using Counseling Center services, please call 512-245-2208 or visit our office in LBJSC 5-4.1.

If you are seeking Group Counseling or Couples Counseling, please tell the front desk staff.

You can initiate Counseling Center services through one of three levels of consultation appointments. We understand your situation is unique, cannot be fully described and that a feeling of emergency or crisis is defined by you. In our effort to best serve each student, we will respond according to your description of your consultation need. When you call or come in for your consultation appointment you will be asked to indicate the level of appointment you are seeking (see levels below):    

Level 1: Emergency Consultations

This appointment is scheduled, if you have taken recent steps to end your life, feel you are at immediate risk of hurting or killing yourself or someone else, or are having persistent thoughts of hurting yourself or others. This meeting will focus specifically on assessing safety and helping you to address safety concerns.

Level 2: Urgent Consultations 

This appointment is scheduled, if you are seeking support for a recently experienced traumatic event such as an assault, death of a loved one, or unusual experiences such as hearing voices, or seeing things, and you feel you are NOT at immediate risk of hurting or killing yourself or someone else, and you have NOT taken recent steps to end your life. This meeting will focus on helping you to identify appropriate services.

Level 3: Initial Consultations

This is the most common level of need for students seeking counseling center services. Common concerns bringing students to an Initial Consultation include, but are not limited to:

             • anxiety/stress                                       • symptoms of depression
             • relationship problems/break-ups             • difficulty adjusting to college life/academic difficulties

Initial Consultations (ICONs) are same-day appointments. Calling earlier in the day provides you with more options. If no appointments remain available, you will be asked to call on a different day when your schedule is flexible. Initial Consultations are short in duration (15 minutes) and are designed to assist you in identifying appropriate services, including educational workshops, group therapy, support groups, individual or couples counseling.

Please be on time for your appointment. In order to serve all students effectively, your appointment may be rescheduled if you are late.

During your ICON you will also receive a copy of the Counseling Center Student Guide to Services and Policies, which provides detailed information about scheduling and canceling appointments, as well as confidentiality and privacy policies and practices.