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Cancellation / No Show Policy


Due to the heavy demand for services, we urgently request that you call 512-245-2208 to cancel your appointment
1 day (24 hours) in advance
of your scheduled appointment time. 
Appointments not canceled at least 2 hours in advance will be considered no shows. If you no show 2 appointments in the same semester, we will be unable to keep any scheduled appointments or schedule another appointment for the remainder of the semester. You may request referral information. You may be eligible for counseling services the next semester in which you are enrolled.

If you are sick we are happy to reschedule your appointment.  This helps you get better and keeps our staff healthy as well.  Simply call us at 512-245-2208 as soon as possible.  Additionally, if you have questions about the flu or feel you would benefit from seeing a health care professional, please call 512-245-2161 (option 2) or go online to the Student Health Center.  They can get you scheduled to see a provider.