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Counseling Services FAQ

Counseling Center FAQ

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What services does the Texas State University Counseling Center provide?

The Texas State Counseling Center provides brief individual, group, and couples counseling, crisis response, and workshops to currently enrolled students.  We provide training to staff and faculty of the university. We also consult with concerned faculty, staff, friends, and family.  For more information about specific services, please visit our Services page.

When is the Counseling Center open?

The Texas State Counseling Center is open 8AM – 5PM, Monday – Friday, when the university is open.

Who is eligible to receive counseling?

Counseling services are free of charge to currently enrolled Texas State students. Students taking only correspondence classes are not eligible.

Who provides Counseling Center services?

Counseling is provided by our staff of professional counselors and psychologists. The Texas State Counseling Center has an American Psychological Association (APA) accredited internship program.  Some of our staff are post-doctoral, doctoral-, or master’s-level trainees under the supervision of our psychologists. 

Is there a charge for counseling?

There is no charge for Counseling Center services.

How many individual counseling sessions can I attend?

Due to the significant and continuing increase in demand for counseling services and our limited staff resources, the Counseling Center provides brief individual therapy.  Counselors are available to meet with students for a limited number of sessions that can be scheduled approximately every 2 weeks.

Are there limits to Counseling Center services?

In some situations students may benefit from more frequent, longer-term, or specialized care.  In these cases a student will meet with the Counseling Center Referral Specialist to consult about which resources may be most beneficial.  The Referral Specialist assists students in making initial contact with an outside provider or agency and can provide follow up support.

Are counseling sessions confidential?

All aspects of your participation in counseling at the Counseling Center are confidential by state law. The Counseling Center operates as an agency therefore our counselors and psychologists have access to all clinical records. To coordinate comprehensive services, Counseling Center clinical staff may consult with health care providers in the Student Health Center when the student has been or will be referred between centers. Otherwise, your written and informed consent is necessary to release information to any other person or agency. 

In accordance with state laws, your counselor will report disclosed information to the appropriate authorities when:

  • Serious and foreseeable harm to you or others is evident
  • Release of confidential information is required by court order or requested by you
  • Child abuse or neglect is evident or suspected
  • Abuse, neglect or exploitation of adults who are vulnerable due to physical or mental impairment or  advanced age is evident or suspected
  • Client abuse or sexual exploitation by a previous mental health provider

If you are under the age of 18, please discuss with your counselor how confidentiality applies to you.  For more information about confidentiality and privacy at the Texas State Counseling Center, please read our confidentiality statement.

What if I have an emergency?

If you are in crisis or danger and need help immediately, please call 911.

During Business Hours (8AM – 5PM, Monday – Friday):
Students in need of urgent psychological assistance should call the Counseling Center at 512-245-2208.

There is an on-call counselor available who can respond to students in crisis, as well as consult with concerned friends, family, staff, and faculty.  Examples include concerns about risk of hurting self or others, a recent traumatic event (including physical or sexual assault), or a level of distress that is impairing daily functioning.       

After Business Hours:
Students in need of urgent psychological assistance should call the Avail Crisis Hotline (Toll Free) at 1-877-466-0660.  Please inform them that you are a Texas State University student.

Students may also contact the Police by calling 911.

I'm interested in starting counseling. How do I make an appointment?

If you are interested in using Counseling Center services, click here to learn about making an appointment.

How long are counseling appointments?

Individual counseling appointments are usually 45-50 minutes in length. Group counseling sessions are usually 90 minutes in length.

What if I need to cancel an appointment?

We know unexpected things happen.  If you need to cancel your appointment, please call the Counseling Center at 512-245-2208 or visit our office in LBJSC 5-4.1. Due to the heavy demand for services, we urgently request you cancel 1 day (24 hours) in advance of your scheduled appointment time. Appointments not canceled at least 2 hours in advance will be considered No Shows.

What if I miss an appointment?

We know unexpected things happen and we are flexible with a first no show to an appointment.  Please be mindful that Counseling Center appointments are in critical demand and we have a limited number of staff.  As per our Cancellation/No Show Policy, if you No Show 2 appointments in the same semester, we will be unable to keep any scheduled appointments or schedule another appointment for the remainder of the semester.  You may request referral information.  You may be eligible for counseling services the next semester in which you are enrolled.

Does the Counseling Center provide Letters of Support?

If you require a letter of support from a Counseling Center clinician, please note the following:

  • Letters are provided at the discretion of the clinician.

  • Letters will be provided only in the event that a treatment relationship has already been established.

  • All requests for letters must be made at least two (2) working days in advance of when they are needed.

  • You must complete a Release of Information before a letter will be provided, even if you are requesting a letter made out to yourself.

Does the Counseling Center provide Letters of Support for Emotional Support Animals?

The assessment and diagnosis of disability and the documentation of the need for accommodations are not within the scope of services provided by the Counseling Center.  This includes requests for Emotional Support Animals. 

If you are looking for information or services regarding learning, academic, psychological, or physical disability assessment, services, and accommodations please visit the Office of Disability Services.

 

 

Does the Counseling Center provide Psychological Assessment?

Psychological assessment may be available as part of the counseling process.

If you are looking for information or services regarding learning, academic, psychological, or physical disability assessment, services, and accommodations please visit the Office of Disability Services.