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Attendance Agreement


Due to the heavy demand for services and out of respect and fairness to other students who wish to receive services from the Counseling Center, you must call 512-245-2208 to cancel or reschedule your appointment 1 day (24 hours) in advance of your scheduled appointment time. 
Missing appointments negatively impacts access to the Counseling Center for all students. You will be considered a 'No Show' for an appointment if you meet any of the following criteria:
  • You miss your scheduled appointment.
  • You fail to call and cancel at least 2 hours prior to your appointment.
  • You arrive 20 minutes or more after your appointment time. You will not be seen that day.

If you 'No Show' 2 appointments in the same semester, we will be unable to keep any scheduled appointments or schedule another appointment for the remainder of the semester. You may request referral information. You may participate in workshops or available groups. You may be eligible for counseling services the next semester in which you are enrolled.

'No Show' appointments count towards your upper limit of 15 individual sessions during your Texas State college career.

If you are sick we are happy to reschedule your appointment.  This helps you get better and keeps our staff healthy as well.  Simply call us at 512-245-2208 as soon as possible.  Additionally, if you have questions about the flu or feel you would benefit from seeing a health care professional, please call 512-245-2161 (option 2) or go online to the Student Health Center.  They can get you scheduled to see a provider.